Orlando Bread Rant

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Customer service isn't what it used to be.  I bought some Orlando English muffins at Giant Eagle.  When I got home, I looked at the sticker that had a date on it.  Problem was, there was no indication of what that date meant.  "Use by", "Sell by", etc.  So, I contacted Orlando, and here is the response.  Pretty sure this doesn't qualify as English.  I could let the "you" instead of "your" go in the first sentence, if what followed were actual sentences.  Also, I am not sure who Johnathan is:

Good morning Johnathan,
Thank you for  expressing you concern with Orlando Banking Company. After informing my  supervisor of the English muffins and the possible confusion of the  “best By” date
He did state that the date on the “best By” sticker. If you have any  more questions or concerns, please feel free to give us a call at  (800) 362-5504. (800) 362-5504 Thank you!
Sincerely,