Northeast Factory Direct Macedonia Rant

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  We worked with a couple of kitchen designers and came up with a design we liked.  We ordered the cabinets and they arrived on time.  I unpacked them as instructed to check for damage.  One of the large drawer base units had a drawer front that was really crooked.  I emailed the warranty department and cc'd our salesman asking if there was a way to adjust that, or if I would have to remove and reattach the drawer front.  I clearly stated there was no damage.  The warranty lady responded by stating they reviewed my warranty claim and are going to deny it.  That must be the standard answer.  I responded that I never said anything about a claim and was just looking for advice.  She then told me I would have to remove the drawer slides and reinstall them to straighten out the drawer.  As I was installing the other cabinets, I saw that the drawer slides were actually adjustable(without using any tools) and that was all I had to do.  After I installed the wall cabinets, I realized that the door on the angled corner cabinet would hit the adjacent doors when opened.  I didn't see a way to adjust the hinges to prevent that.  We also purchased a spice drawer kit where I had to make my own drawer front.  I emailed my salesman about the door issue and asked how I would get matching paint so I could spray the drawer front to match the cabinets.  Never got a response.  FYI-there were several other doors that ended up having the same issue.  I ended up emailing the cabinet manufacturer(JSI) and their support was great.  Within 15 minutes I had the part number of the hinge restrictors to order on Amazon, and the Sherwin Williams paint code to get the matching paint at my local store.  We did our peninsula in a different color, so had to use a different manufacturer than the other cabinets.  In a couple of areas we had to use wall cabinets as base cabinets and I had to build my own bases.  This worked fine for the JSI cabinets, but the other manufacturer made the wall cabinet face frames 1/2" shorter than their base cabinet face frames.  I didn't realize this until I was installing them, and the countertop people were coming the next day to measure.  Fixing this somehow would have been a long delay for sure, so we are just living with it.  Luckily it isn't in a very noticeable area.  Bottom line is that the design was good, cabinet quality was decent, but after-sale support was non-existent.